Optimising government payment processes
Exploring Cheque Use in New Zealand
The Problem
As cheque use decreases the cost of processing increases. Cheque printers are being impacted by low-level demand and the technology used to process cheques in New Zealand is expiring. At the same time, a bank recently announced it will stop issuing and accepting cheque, which will disrupt the overall system further.
The Approach
The Westpac NZ Government Innovation Fund commissioned a project to explore this issue from a human-centred perspective. The aim of the project was to produce a base of actionable insights that can be used by banks, businesses and government agencies to help transition people to less expensive and ultimately more durable and sustainable payment services. The report is attached.
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